Shipping policy

Every order is packed with care and intention at our studio in Canada.

Here’s what to expect after placing your order.

Where We Ship

We currently ship to Canada and the United States. Local pickup and shipping to other destinations are not available at this time.

Processing Time

Orders are prepared for shipment within 3–4 business days, excluding weekends and holidays.

During busy seasons or special launches, processing may take longer. If there is a significant delay, we’ll contact you with an update.

Shipping Rates

Canada: C$15 flat-rate shipping per order.
United States: C$20 flat-rate shipping per order, converted into your checkout currency.

Your shipping charge is displayed at checkout before you complete your purchase.

Delivery Estimates and Tracking

Estimated delivery times are displayed at checkout. These estimates begin once your order has shipped and are in addition to our processing time.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or customs processing.

You’ll receive a shipping confirmation email with a tracking link once your order ships.

U.S. Duties and Taxes

U.S. orders are processed through Shopify Managed Markets. Applicable duties are included in the displayed product prices, and applicable taxes are shown at checkout.

Orders are shipped with duties prepaid, so you should not be asked to pay additional import duties upon delivery. If you receive an unexpected request for payment, please contact us before paying.

Delayed, Lost, or Damaged Packages

If your package is delayed or tracking has stopped updating, please contact us at hello@withlovearchive.com. We’ll help investigate with the carrier.

If tracking shows your order as delivered but you cannot locate it, please check your delivery area and with anyone who may have accepted it, then contact us for assistance.

If your order arrives damaged, please keep the packaging and email us your order number and photos of the packaging and affected items so we can help resolve the issue.